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Customer Relations Workshop - TBA
This workshop has been
specifically designed to enhance the working relationship between
the owner veterinarian and the receptionists who is ultimately
responsible for customer relations. This is not a lecture
instructing on the do’s and don’ts of reception, but rather a highly
interactive workshop designed specifically to identify an individual
practice’s vision for enhancing client relationships, and practical
tailored steps to make it happen.
Participants to the workshop will
be limited to twelve practices and comprise of receptionist and
veterinarian representative. Together, these practice
representatives will discover and plan the company’s direction in
meeting and exceeding the client’s expectations and demands. They
will address how to prevent “When All Hell Breaks Loose”, and take
time to review their clinic through client eyes.
This is an interactive workshop
restricted to participants who are committed to converting their
clinic from mediocrity to outstanding. Participant’s commitment is
demonstrated by the active participation of principal veterinarian
in conjunction with the receptionist. A few spots have been set
aside for the addition of practice managers joining their
veterinarian and receptionists.
Workshop includes a workbook,
follow up coaching by one of the two leaders, as well as, a
breakfast and lunch.
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